Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.
Talking Points:
- The “transmission model” views communication as a message that moves directly from one person to another.
- The “transactional model” views communication as a game of catch, where two people create meaning together.
- Our perceptual filters continually shift meanings and interpretations, making communication difficult.
- Try these tips for better communication:
- Recognize that passive hearing and active listening are not the same.
- Listen with your eyes and ears, as well as with your gut.
- Take time to understand as you try to be understood.
- Be aware of your personal perceptual filters.
Discussion:
- Initial reactions to this topic? What jumped out at you?
- What is the “transmission model” of communication, and when have you used it in your life?
- What is the “transactional model”, and why is it a more effective communication method?
- Describe the difference between active listening and passive listening.
- What does it mean to “listen with your gut”? Give an example.
- Make a list of your own “perceptual filters”. How can these get in the way of your communication, and what type of person will they most affect?
- Is there a step you need to take based on today’s topic?
