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- There is a limit to how much of an impact IQ can have on your performance at work, but there is no limit on how much your emotional intelligence can affect your work.
- Emotional intelligence concerns both how you understand yourself and your emotions as well as how you can read and understand others around you.
- The workplace environment relies on interpersonal relationships and teamwork. Emotional intelligence competencies can distinguish outstanding from average performers in these environments.
- The good news about emotional intelligence is that it is learned and learnable. You can upgrade it at any point in life if you are motivated to do so.
A prerequisite to empathy is simply paying attention to the person in pain. -Daniel Goleman