Watch the video above and talk about it with a group or mentor. Learn more.
- Sometimes when we try to communicate with others, our message doesn’t come out as we intended and the person we’re speaking to goes on the defensive. The sandwich technique is something that will improve your communication skills today.
- Visualize a sandwhich.
- The meat represents the main point you want to get across. It can be a statement or request.
- The top bun represents validation. That is the act of letting the other person know you heard them and understand where they’re coming from.
- The bottom bun represents an action. This can be both the action you are going to take and what you are requesting of the other person.
- The sandwhich technique removes the word “but” from our conversations and replaces it with “and.” Rather than saying “I know you want to go to the football game, but you haven’t cleaned your room,” we can use this technique to say “I know you want to go the football game, and you haven’t cleaned your room yet, so here is a garbage bag to help you get started.”
Good communication is the bridge between confusion and clarity. – Nat Turner